Protect Multiple Organisations

1. Introduction

This 'Protect Multiple Organisations' Subscription Service allows the Customer to provide the Service to its own customers within the end-user limits for the chosen subscription level. Under this Agreement, the Customer is permitted to recharge its own customers for access to the Service but may not resell or distribute it beyond the agreed subscription limits. Unauthorized distribution, sharing, or resale of the Service outside the subscribed limits is strictly prohibited.

1.1 Agreement

This Agreement is made between Lab539 Ltd, a company incorporated in England and Wales with company number 14902643, having its registered office at 128 City Road, London, EC1V 2NX (hereinafter referred to as "we," "us," or "our"), and you (the "Customer").

1.2 Terms

By subscribing to and using our cybersecurity software-as-a-service ("Service"), you agree to these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

2. Access to Services

To access our services, you will be required to provide accurate, current, and complete information. We reserve the right to deny access to the Service to any user, without obligation to provide a reason.

3. License and Restrictions

We grant you a non-exclusive, non-transferable, limited license to use the services solely for or internal business purposes and for use with your customers. Recharging to your end customers is prohibited within the ‘Protect Multiple Organisations’ Subscription. By using our services, you agree not to interfere with the experience of other users, disrupt the service, or engage in probing or monitoring of any adversarial infrastructure included in the feed. Automated actions, such as probing or interrogating infrastructure shared in the feed, may inadvertently alert adversaries and disrupt data quality. Breaches of these terms may result in immediate suspension of access. Please contact us with any questions regarding these restrictions.

3.1 MSPs/MSSPs

MSPs/MSSPs are permitted to use the ‘Protect Multiple Organisations’ AiTM Feed subscription service as a component of their service to their end clients saving that they remain within their chosen end user count selected as a part of their Subscription choice.

4. Prohibition on Reverse Engineering

By subscribing to our service, you agree not to attempt to reverse engineer, decompile, or otherwise investigate any part of the service, including its data sources, methods, or technical infrastructure.

5. Data Deletion Upon Termination

If you cancel your subscription or cease payment for the service, you agree to delete any data received from the service. Retaining or using such data after termination is strictly prohibited.

6. Subscription Plans and Fees

6.1 Subscription Options

12-Month Plan: Annual billing with a minimum commitment of 12 months.

36-Month Plan: Annual billing with a minimum commitment of 36 months.

6.2 Fees and Payment

All fees are listed in Great British Pounds (GBP) and are exclusive of taxes, which will be added where applicable. For the 12-Month and 36-Month Plans, invoicing will be annual. The first invoice will be issued on the date of service commencement and then annually on the anniversary of the contract until the end of the contract term.

6.3 Price Adjustments

We reserve the right to adjust pricing upon renewal of any subscription term, with at least 30 days’ notice.

6.4 Service Commencement Date

The service commencement date is the date of acceptance of these Terms and Conditions as part of subscribing to the service.

6.5 Fair Usage Clause

Customers are permitted a variance of plus or minus 10% in end-user numbers for a period of three months before a price adjustment is applied. If end-user numbers exceed or fall below this range for longer than three months, we reserve the right to adjust the subscription fees accordingly.

6.6 MSP/MSSP Pricing Plan

MSPs/MSSPs are permitted to use the ‘Protect Multiple Organisations’ AiTM Feed subscription service as a component of their service to their end customers saving that they remain within their chosen total end user count selected as a part of their Subscription choice, refer to 6.5.

7. Minimum Commitment Terms

7.1 12-Month Plan

Customers subscribing to the 12-Month Plan are required to commit to a minimum term of 12 months. Early termination of the subscription does not relieve the Customer of the obligation to pay the remaining fees for the minimum term.

7.2 36-Month Plan

Customers subscribing to the 36-Month Plan are required to commit to a minimum term of 36 months. Early termination of the subscription does not relieve the Customer of the obligation to pay the remaining fees for that term.

8. Service Access, Availability, and Modifications

8.1 Access

We will provide access to the Service as described in the subscription plan.

8.2 Availability

We do not guarantee uninterrupted or error-free access but will make reasonable efforts to ensure availability.

8.3 Modifications

We reserve the right to amend, update, or change the Service at any time, including adding, removing, or modifying features. We will make reasonable efforts to notify the Customer of such changes with reasonable notice where practicable.

8.4 Uptime and Service Availability

We strive to maintain a resilient, high-availability service, but occasional disruptions may occur. If service levels do not meet your expectations, please contact us or cancel your subscription at your discretion.

8.5 Data Accuracy

We make every effort to provide accurate, up-to-date data. However, we cannot guarantee comprehensive coverage of all adversarial infrastructure. Please ensure your use of the data accommodates potential misclassifications.

9. Customer Responsibilities

9.1 Login Credentials

Customers are responsible for maintaining the confidentiality of login credentials and restricting unauthorized access.

9.2 Compliance

Customers must use the Service in compliance with applicable laws and regulations.

9.3 Prohibited Actions

Reverse-engineering or attempting to derive the source code of the Service.

Using the Service for illegal or unauthorized purposes.

10. Limitation of Liability

10.1 Indirect Damages

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the Service.

10.2 Total Liability

Our total liability to the Customer, whether in contract, tort, or otherwise, is limited to the amount paid by the Customer in the 12 months preceding the claim.

10.3 Service Basis

The Service is provided on an "as-is" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Termination

11.1 Early Termination

Subscriptions for the 12-Month and 36-Month Plans may not be terminated before the end of the subscription term without full payment of remaining fees for that term.

11.2 Termination for Cause

We reserve the right to terminate or suspend access to the Service for violations of these Terms or non-payment of fees.

11.3 Effect of Termination

Upon termination of your subscription, either early or for cause, your access to the Service will cease immediately. Any data you have stored on the Service may be deleted and unrecoverable. It is your responsibility to ensure you have backed up any critical data prior to termination.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of England & Wales, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms shall be resolved through binding arbitration in the courts located within England & Wales.

13. Intellectual Property

13.1 Ownership

All intellectual property rights in the Service, including software, documentation, and trademarks, remain our sole property.

13.2 License

Customers are granted a limited, non-exclusive, non-transferable license to use the Service during the subscription term.

14. Confidentiality and Data Protection

14.1 Confidentiality

We will maintain the confidentiality of Customer data and use it solely to provide the Service, except as required by law.

14.2 Data Collection

Customers acknowledge and consent to the collection, processing, and storage of their data in accordance with our Privacy Policy.

15. Miscellaneous

15.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service and supersede any prior agreements we might have had.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in effect.

15.3 Waiver

Our failure to enforce any right or provision in these Terms will not be considered a waiver of those rights.